Cryptocurrency trading exchange Binance has been accused by a Reddit user who called for help to get back his funds after he was strictly locked out from accessing his fund for over a week.
According to the Reddit user with the username skilledguyfx, his account was locked after Binance asked him for his personal information.
After submitting a ticket, support got back to me, requesting personal information and so I gave them all of it. After that, they asked for additional confirmation via Skype (my funds were still locked). So I said ok, let’s do this! They asked if I was ready, so I said yes. Then I waited 30 minutes, and no call. So I called them and they just hung up on me right away.
According to skilledguyfx, he called the second time without them answering. He then attached a picture of reference, before Binance replied that they had created another chat and were waiting for him there.
(I had called them TWICE during this time). So I go to the other chat and find that they hadn’t written anything in the new group chat, it was empty. Then they simply waited 20 minutes and wrote me a threatening e-mail. And now I am “the person who didn’t want to cooperate”.
The email reads:
The Binance exchange has always been the source of both significant controversy and massive praise. On one hand, a host of security issues have garnered a somewhat negative reputation among some users, who have experienced hacked accounts, stolen coins, and a slow-to-warm customer support service.
It’s really hard to believe that the person skilledguyfx was communicating with was from the Binance team at all. It sounds like skilledguyfx has been scammed.